Service Technician

Service Technician


Perform a variety of routine technical service tasks on electronic systems; interface with customers by phone and email.


Specific Responsibilities  

  • Service (repair and calibrate) a variety of routine electronic and/or mechanical instruments and sub-assemblies; perform electronic repairs to the board level, and to the component level when required; perform optical and electronic calibrations on recently repaired instruments. Repairs are primarily performed in-house.
  • Help customers by phone in basic troubleshooting of their instrumentation and provide part numbers to customers as requested; issue return authorization numbers to customers as requested.                  
  • Follow up with customers after completing repairs topromote service contracts and service business.
  • Help in building spare parts and assembliesfor stock as required.
  • Serve as a back-up in handling departmental administrative tasks, which primarily entails handling phonevolume, issuing RMA numbers, and ensuring customer needs are met.


Successful completion of electronicsor technical undergraduate coursesor equivalent work experience

AA inElectronics or technical certification preferred

Familiarity with basic test equipment (ie, Digital Volt Meter/DVM) preferred

Familiarity with proper soldering technique preferred

Mechanical-assembly experience a plus

Excellent verbal & written communication skills; excellent customer service skills/capacity

Working knowledge of MS Office required

SAP or Salesforce knowledge desirable

Special Position           Must be able to lift up to 70 lbs. on a regular basis         

Requirements              (eligible for) valid US passport



Our Plus

In the ALTANA Group, you will work in a unique culture of innovation where the utmost importance is attached to promoting individual ideas and abilities as well as open, trusting interaction. BYK-Gardner USA offers you a lot of advantages - competitive compensation, excellent benefits and a great working environment! Check us out


About us

The ALTANA Group develops and manufactures high-quality, innovative specialty chemical products. With us, you can help shape many important details of the future. Our four divisions BYK, ECKART, ELANTAS, and ACTEGA have set worldwide standards in their markets. Our innovative products enable companies to develop technologies of the future today, technologies that make life easier, safer, and more comfortable. With sales of more than 2 billion euros, we are one of the world‘s most innovative, fastest-growing, and most profitable chemical companies. We currently employ about 6,000 people who have good ideas for the world of the future. Discover your decisive plus for your future. Bringing you many advantages.

BYK Additives & Instruments is one of the world’s leading suppliers in the field of additives and measuring instruments. Testing and measuring instruments from BYK-Gardner effectively evaluate the quality of color, gloss and appearance as well as the physical properties of paint, plastic and paper products and are an important part of quality control.


ALTANA AG and its subsidiaries is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

BYK-Gardner USA